Return&Refund Policy

Kubernetmacao.com Return and Refund Policy

Last Updated: December 2, 2025

Effective Date: Immediately

We are committed to ensuring you have an exceptional shopping experience at Kubernetmacao.com. Every timepiece we offer is crafted with meticulous care, and we understand the concerns that may arise when shopping online. Therefore, we have established this clear, fair, and legally compliant Return and Refund Policy, designed to protect your rights and clarify the relevant procedures in accordance with the laws and regulations of major global markets.

Statistics show that 49% of online consumers review the return policy before making a purchase. A customer-friendly policy is key to building trust and driving sales.

Section 1. Core Return & Refund Terms

To balance customer satisfaction with business sustainability, we provide the following standard policy:

1.1 Return & Refund Applicability

Non-Defective Returns: For items with no quality issues (including but not limited to subjective reasons such as size, color, style, or description mismatch), we generally do not accept returns or exchanges based on these grounds. However, this policy does not affect your statutory rights under the laws of your country or region. If local laws grant you a longer return period or more favorable terms, we will prioritize compliance with those legal provisions.
Custom & Pre-order Items: All products customized according to customer requests (including personalized designs, special sizes, engravings, etc.) and all pre-order items are non-returnable and non-refundable once the order is confirmed.
Quality Issues: If a product has a quality defect, please refer to Section 1.3 of this policy for resolution. We will handle it appropriately.

1.2 Return Conditions

To ensure the possibility of resale, returned items must meet all of the following conditions:

Item Condition: The product must not have been worn, used, disassembled, or repaired. It must show no signs of wear, scratches, stains, or water damage.
Original Packaging: All original packaging (including outer box, inner lining, protective film), manuals, warranty card, tags, and all accessories (e.g., strap adjustment tools, extra links) must be returned intact and undamaged.
No Modifications: The watch strap must not have been adjusted or shortened, and the product must remain in its original factory condition.
Proof of Purchase: Please provide the original order number or e-invoice.

1.3 Refund Process & Methods

Authorization Request: Please first contact customer service ([email protected]) to obtain a Return Authorization Code. Returns without authorization may not be processed.

Return Shipment: Ship the item back to the address provided by customer service using a trackable courier service. We strongly recommend retaining the shipping proof and purchasing insurance for the package.

Inspection & Processing: We will complete quality inspection within 5–7 business days after receiving the return. If all conditions are met, we will initiate the refund immediately.

Refund Method & Timing: The refund will be issued back to the original payment account. After processing, it typically takes 5–10 business days for the funds to reflect in your account, depending on your card issuer.

1.4 Cost Responsibilities

Non-Defective Returns: You are responsible for return shipping costs. The original order shipping fee (if any) will be deducted from the refund.
Returns Due to Quality Issues: We will cover all shipping costs (to and fro).

International Returns (Cross-Border) Notes:

You are responsible for export declarations and may bear any customs duties, VAT, and handling fees incurred during the return. These costs are non-reimbursable.

Please note that HS code regulations have been updated in multiple countries/regions (e.g., the U.S., EU, Gulf countries) starting in 2025. Incorrect declarations may lead to customs delays or additional charges. Please ensure accurate product information is provided.

1.5 Exchange Process

The exchange process follows the same steps as returns. Please return the original item as described above. Once it passes inspection, we will arrange shipment of the new item. If there is a price difference, we will process a corresponding refund or charge.

Section 2. Special Terms for Timepieces

As timepieces are precision instruments and personal accessories, returns or exchanges will not be accepted under the following circumstances:

Any damage caused by abnormal use, accidents, negligence, misuse, or unauthorized repairs.
The strap has been adjusted, the item has been worn, or the product shows irreversible signs of wear.
Any complimentary gifts or promotional items included with the original purchase are not returned.
Any customized, engraved, or personalized items.
Clearance, special offer, or items marked as "Final Sale."

Section 3. Best Practices to Minimize Returns

To help you choose the right timepiece the first time, we recommend:

Review Details Carefully: Read all product descriptions, technical specifications, and high-resolution images on the product page.
Refer to the Sizing Guide: We provide detailed diagrams of case diameter, thickness, and strap length. Please consider these in relation to your wrist size.

Section 4. Contact Us

If you have any questions about this policy or need to initiate a return request, please contact our customer service team via:

Email: [email protected]

Service Hours: Monday–Friday, 9:00–18:00 (GMT+8)

We reserve the right to update this policy based on operational needs and legal changes. Any updates will be posted on this page.